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How Reflective Automated e-Coaching Can Help Employees Improve Their Capacity for Resilience: Mixed Methods Study.

Aniek Lentferink¹, Hilbrand Oldenhuis², Hugo Velthuijsen²

¹Department of Psychology, Health & Technology, University of Twente, Enschede, Netherlands.

JMIR Human Factors

|March 10, 2023

Summary

This summary is machine-generated.

This study found that an automated e-Coach helped employees gain insights into stress and resilience through guided self-reflection. However, integrating strategies into daily life proved challenging, suggesting a need for improved event identification in the e-Coach.

Keywords:

e-Coaching eHealth mobile phone resilience self-reflection self-tracking stress management

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Enactive Phenomenological Approach to the Trier Social Stress Test: A Mixed Methods Point of View

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Published on: January 7, 2019

Area of Science:

Digital Health
Occupational Psychology
Behavioral Science

Background:

eHealth tools can support employees with moderate stress by fostering resilience.
Effective self-reflection requires deeper data understanding beyond simple summaries.
Automated coaching offers a potential avenue for enhancing employee resilience.

Purpose of the Study:

To evaluate an automated e-Coach's effectiveness in guiding employee self-reflection.
To assess the impact of the e-Coach on perceived stress and resilience.
To understand the utility of the e-Coach's design elements in the reflection process.

Main Methods:

A 6-week program (BringBalance) with 28 participants using an automated e-Coach.
Mixed methods approach including log data, ecological momentary assessment (EMA), interviews, and pre/post surveys.
Utilized the Brief Resilience Scale and Perceived Stress Scale.

Main Results:

No significant pre-post changes in perceived stress or resilience scores.
The e-Coach facilitated insight into stress factors and strategy principles.
Participants struggled to integrate strategies into daily life and practice them on recurring events.

Conclusions:

Employees can engage in self-reflection with an e-Coach, leading to new insights.
The e-Coach needs enhanced guidance for identifying recurring daily events to improve strategy practice.
Future research should explore improvements to e-Coach guided reflection quality.