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Using multi-focus group method as an effective tool for eliciting business system requirements: Verified by a case
Robert M X Wu1,2, Yongwen Wang3, Niusha Shafiabady4
1School of Engineering and Technology, Central Queensland University, Sydney, Australia.
The multi-focus group method effectively elicits business requirements for digital transformation projects, especially for novel topics. This approach aided in developing a visual warning system for a mining business.
Area of Science:
- Information Systems
- Business Process Management
- Systems Analysis
Background:
- Digital transformation presents challenges for businesses lacking detailed system requirements.
- Traditional focus groups are common but underutilized for business information system (BIS) requirements.
- Limited research exists on the multi-focus group method for eliciting business system requirements.
Purpose of the Study:
- To explore the efficacy of the multi-focus group method for systematically eliciting business requirements.
- To address the research gap concerning the application of multi-focus groups in BIS projects.
- To validate the method's suitability for digital transformation initiatives.
Main Methods:
- A case study was conducted to apply and verify the multi-focus group method.
- The method was used to elicit requirements for transforming existing systems into a visual warning system.
- The study focused on a specific mining business case.
Main Results:
- The multi-focus group method proved effective in exploring detailed system requirements.
- The method is particularly suitable for under-researched or novel topics.
- An innovative visual warning system was successfully developed and deployed.
Conclusions:
- The multi-focus group method is a valuable tool for systematically eliciting business requirements.
- The research provides a practical flowchart for teaching the method in Systems Analysis & Design courses.
- This study validates the method's effectiveness in real-world business information system projects.
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