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Beyond satisfaction: evaluating understanding in PICU family centered rounds.
April Edwell1, Sandrijn van Schaik1, Mansi Desai1
1Department of Pediatrics, University of California, San Francisco, CA, USA.
Family Centered Rounds (FCR) improve satisfaction but not always understanding in the Pediatric Intensive Care Unit (PICU). Optimizing FCR can enhance family comprehension of their child's medical care and decision-making.
Area of Science:
- Pediatric Intensive Care
- Healthcare Communication
- Family-Centered Care
Background:
- Family Centered Rounds (FCR) are increasingly adopted in hospitals to enhance communication.
- While FCR boosts family satisfaction, its impact on understanding patient care remains debated.
- Understanding is crucial for shared decision-making, especially in high-stakes environments like the Pediatric Intensive Care Unit (PICU).
Purpose of the Study:
- To explore family experiences with FCR in the PICU.
- To examine how FCR influences family understanding of their child's medical condition, treatments, and prognosis.
- To identify factors affecting family comprehension during FCR.
Main Methods:
- Surveys and interviews were conducted with family members post-FCR in two PICUs.
- Family and physician surveys assessed satisfaction and understanding across illness, treatment, and prognosis.
- Thematic analysis of interview transcripts identified key themes influencing family experiences.
Main Results:
- High family satisfaction (82%) with FCR was reported.
- Significant discordance between families and physicians in understanding was observed, particularly regarding prognosis (concordance as low as 27%).
- Four themes emerged: Jargon, Feeling Part of the Team, Rounds as Overwhelming, and Competing Purposes of Rounds.
Conclusions:
- Family satisfaction with FCR is high, aligning with previous research.
- FCR can be optimized to improve family understanding of pediatric critical care.
- Addressing issues like medical jargon and competing priorities can enhance the effectiveness of FCR.
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