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Participant Perspectives on Community Health Workers' Critical Role in Their Experience of the Pathways Program to
Sarah E Roth1, Katherine Marsi, Ben Gronowski
1Center for Outcomes Research and Education (CORE), Providence St. Joseph Health, Portland, Oregon.
Abstract:
This study aimed to describe participants' experiences of Pathways, a community hub care coordination model, including its impact on their lives and their relationship with the Pathways community health worker (CHW). The research team conducted semistructured, in-depth interviews with Pathways participants (n = 13) and analyzed interviews using thematic analysis. Interviews reveal how Pathways helps individuals navigate systems more confidently, increases access to needed resources, and improves well-being. CHWs defined participants' experience, providing a safe, reliable setting to make progress toward goals. Our findings support the evidence base for Pathways as an effective model of care coordination for people with complex needs.
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