Communicate About Quality and Safety: Let's Think Outside the Box! Experience From a Cancer Center.

Area of Science:

• Healthcare Management
• Patient Safety
• Organizational Psychology

Background:

• Healthcare professionals face time constraints impacting quality improvement initiatives.
• A strong quality culture is essential, requiring continuous procedure enhancement.
• Effective communication is vital for successful quality and safety plans.

Purpose of the Study:

• To implement novel, engaging activities to improve healthcare quality and safety.
• To increase staff adherence to quality procedures through non-traditional methods.
• To foster a stronger safety culture within a healthcare establishment.

Main Methods:

• Developed "out of the ordinary" activities focusing on essential safety procedures.
• Adapted methods from industry and aviation, incorporating fun, collaborative, and creative elements.
• Assessed impact by comparing pre- and post-activity assessments.

Main Results:

• Activities received strong staff support and improved interdepartmental cooperation.
• Enhanced adherence to new methods and information dissemination among professionals.
• Staff acquired new knowledge and consolidated good practices, promoting professional development.

Conclusions:

• The program significantly enhanced the safety culture and staff adherence to quality.
• Original communication methods are crucial for lasting impact beyond standard meetings.
• Quality is a shared responsibility, necessitating continuous adaptation of procedures.