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Updated: Aug 4, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The Nation's Promise of Care
1Melanie A. Prince, MSN, BSN, RN, NE-BC, CCM, FCM, FAAN, is the Immediate Past President of the Case Management Society of America (2020-2023), and the President/CEO of MAPyourWay, LLC, a case management and proposal development consulting firm dedicated to finding care management solutions for clients and assisting companies with federal proposal development for clinical management opportunities. Retired as an Air Force Colonel, Melanie has diverse experience in population health; case, disease, and utilization management; public policy; trauma and violence prevention; health literacy; and LEAN/Six Sigma process improvement in health care. A native of Louisiana but a worldwide traveler, Melanie documents anecdotal reports on the cultural influences of niche communities' motivations to access care, the impact of health disparities, and effects of social determinants of health. A certified case manager and a nurse executive, she holds master's degrees in Adult Health Nursing Case Management and Military Strategic Studies. Melanie is a CMSA Case Management Fellow (FCM), an American Academy of Nursing Fellow (FAAN), and a doctoral student at Marymount University.
Abstract:
This Issue's Editorial is all about Veterans, written by Veterans. If you are an acute care case manager, the Veterans Administration (VA's) embrace of integrated case management affords excellent career opportunities. If you work in a health plan, transitions of care for veterans are seamless when you coordinate VA benefits and community resources. As a worker's compensation case manager, your skills are relevant for veterans who may benefit from vocational rehabilitation and work transition programs. If you are a life care planner, the VA has resources that address illness and wellness care throughout the life of a veteran, including mental health services. And when the end of life occurs, a veteran is honored with a dignified service in the national, or a state memorial cemetery. The resources are available and case managers must become aware of the plethora of services to address the rehabilitation, recovery and restoration of veterans. This Editorial addresses the resources that are available; case managers must become aware of the plethora of services to address the rehabilitation, recovery and restoration of veterans.
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