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How and why humans trust: A meta-analysis and elaborated model.

P A Hancock1, Theresa T Kessler2, Alexandra D Kaplan2

  • 1Department of Psychology and Institute for Simulation and Training, University of Central Florida, Orlando, FL, United States.

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|April 13, 2023
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Summary

This meta-analysis reveals key factors influencing human trust, finding trustee reputation and relationship closeness most predictive. It proposes a new trust theory applicable to human-AI interactions.

Keywords:
dispositional trustmeta-analysistrusttrusteestrustors

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Area of Science:

  • Social Psychology
  • Behavioral Economics
  • Human-Computer Interaction

Background:

  • Trust is fundamental to social interactions, influencing individual and international relations.
  • Understanding trust dynamics is crucial for navigating social and professional environments.
  • Existing research on trust factors is vast but lacks comprehensive synthesis.

Purpose of the Study:

  • To conduct the most comprehensive meta-analysis of experimental findings on human-to-human trust.
  • To quantitatively evaluate factors influencing interpersonal trust, propensity to trust, and general trust.
  • To develop an overarching descriptive theory of trust applicable to both human and non-human entities.

Main Methods:

  • Systematic literature search identifying over 2,000 relevant studies.
  • Inclusion of 338 studies yielding 2,185 effect sizes for analysis.
  • Analysis of dependent variables including trustworthiness, propensity to trust, general trust, and workplace trust.

Main Results:

  • Numerous trustor, trustee, and contextual factors significantly impact trust.
  • Trustee reputation and shared closeness emerged as the strongest predictors of trustworthiness.
  • Contextual factors were identified as a critical, often overlooked, dimension of trust.

Conclusions:

  • A comprehensive understanding of trust requires considering individual, relational, and contextual elements.
  • The findings support an elaborated trust theory with implications for human-AI interaction.
  • Future research should explore the temporal dynamics of trust development, maintenance, and erosion.