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Health Care Professionals' Experiences in Telerehabilitation: Qualitative Content Analysis
Maria Qvarfordt1, Evalill Nilsson1, Lina Nilsson1
1eHealth Institute, Department of Medicine and Optometry, Faculty of Health and Life Sciences, Linnaeus University, Kalmar, Sweden.
JMIR Human Factors
|April 19, 2023
Summary
Healthcare professionals (HCPs) in Sweden show mixed feelings about digital communication, balancing its benefits for accessibility with patient-specific needs. Adapting to digital tools requires careful consideration for effective patient care.
Area of Science:
- Digital Health
- Healthcare Management
- Patient Communication
Background:
- Increased adoption of digital communication in Swedish healthcare aims to improve accessibility.
- Organizational trust in digitalization is stable, yet healthcare employees express technological skepticism.
Purpose of the Study:
- To explore healthcare professionals' experiences with digital communication (patients and colleagues).
- Focus on the habilitation context within Swedish healthcare.
Main Methods:
- Qualitative content analysis.
- Data collected through individual interviews with healthcare professionals.
Main Results:
- Healthcare professionals reported mixed feelings about digital communication formats.
- Acknowledged benefits of digitalization, such as enhanced healthcare accessibility.
- Highlighted the need for careful consideration regarding patient-specific digital consultation appropriateness.
Conclusions:
- Healthcare professionals must adapt to a balance of digital and physical work demands.
- Emphasizes the critical need to assess the suitability of digital communication for individual patient cases.
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