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Direct Support Professionals' Perspectives on Using Technology to Help Support Adults With Autism Spectrum Disorder:

Christina A Simmons¹, Abigail E Moretti¹, Andrea F Lobo²

¹Department of Psychology, Rowan University, Glassboro, NJ, United States.

JMIR Formative Research

|April 25, 2023

Summary

Direct support professionals (DSPs) find technology helpful for documenting care for adults with autism spectrum disorder (ASD), but innovations must address concerns about confidentiality and usability for diverse needs.

Keywords:

autism data collection direct support professionals documentation mobile phone technology

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A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills

Published on: February 13, 2020

Area of Science:

Healthcare technology and human services research.
Applied psychology and user experience design.

Background:

Documentation is a significant workload for direct support professionals (DSPs) serving adults with autism spectrum disorder (ASD).
High workload contributes to job dissatisfaction and turnover among DSPs.

Purpose of the Study:

To explore how technology can assist DSPs working with adults with ASD.
To identify technology features most beneficial for future development efforts.

Main Methods:

Mixed-methods study involving online focus groups (n=15) and a national survey (n=153) of DSPs.
Focus groups explored daily tasks, technology adoption factors, and desired technology interactions.
Survey rated usefulness of technology features and data entry methods, with qualitative feedback on concerns.

Main Results:

DSPs identified challenges with paper-based documentation and noted benefits/concerns regarding technology.
Highly useful technology features included task views (by shift, client, DSP), logging tasks, and reminders.
Most data entry methods were rated useful, but usefulness varied by work setting and age group; concerns included confidentiality, reliability, and efficiency.

Conclusions:

Understanding DSP challenges is crucial for developing effective technology solutions to improve job satisfaction and effectiveness.
Technology innovations should offer multiple features to accommodate diverse DSP needs, settings, and age groups.
Future research should investigate adoption barriers and include input from various stakeholders.