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Assessing the Usability and Feasibility of Digital Assistant Tools for Direct Support Professionals: Participatory

Patrice D Tremoulet1, Andrea F Lobo2, Christina A Simmons1

  • 1Department of Psychology, Rowan University, Glassboro, NJ, United States.

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Summary

A new digital assistant tool (DAT) helps direct support professionals (DSPs) reduce documentation time and improve job satisfaction. This technology simplifies note-taking for DSPs supporting individuals with intellectual and developmental disabilities (IDDs).

Keywords:
data collectiondirect support professionalsdocumentationintellectual and developmental disabilitiesmobile phonepilot testtechnology prototype

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Area of Science:

  • Health Informatics
  • Human-Computer Interaction
  • Disability Studies

Background:

  • Direct support professional (DSP) crisis in the US, with demand exceeding supply.
  • Documentation is a burdensome but critical aspect of DSPs' jobs.
  • Technology can alleviate documentation strain, potentially improving job satisfaction and quality of life for individuals with intellectual and developmental disabilities (IDDs).

Purpose of the Study:

  • To develop and pilot-test a digital assistant tool (DAT) for DSPs.
  • To enable DSPs to create informal notes throughout shifts for easier end-of-shift documentation.
  • To assess the usability and feasibility of the DAT.

Main Methods:

  • User-centered participatory design process used for DAT development (May 2020 - April 2023).
  • 14 DSPs supporting adults with IDDs participated in pilot testing.
  • Participants used DAT prototypes during shifts and completed usability questionnaires.

Main Results:

  • DSPs successfully used DAT prototypes to create notes and generate end-of-shift reports.
  • High usability indicated by a System Usability Scale score of 81.79.
  • Participants found DAT facilitated documentation and expressed willingness to adopt it.

Conclusions:

  • Simple technologies like the DAT can reduce documentation burden and enhance report quality for DSPs.
  • Increased job satisfaction and reduced turnover among DSPs are potential outcomes, improving IDD care.
  • Future development includes enhanced features and input from stakeholders to ensure data relevance.