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Examining key hotel attributes for guest sleep and overall satisfaction
Rebecca Robbins1, Michael Grandner2, Adam Knowlden3
1Division of Sleep and Circadian Disorders, Brigham & Women's Hospital, Harvard Medical School, Boston, MA, USA.
Tourism and Hospitality Research : the Surrey Quarterly Review
|April 28, 2023
Summary
Hotel guest sleep quality is crucial for overall satisfaction. Poor sleep is linked to uncomfortable linens, pillows, and noise, highlighting key areas for hotel improvement.
Area of Science:
- Hospitality Management
- Sleep Science
- Consumer Behavior
Background:
- Limited research exists on hotel guest sleep experiences.
- Hotels are primary venues for sleep, yet guest sleep quality is understudied.
- Understanding factors influencing hotel sleep is vital for guest satisfaction.
Purpose of the Study:
- To investigate the relationship between hotel attributes and guest sleep.
- To determine how hotel attributes impact overall guest satisfaction.
- To identify specific hotel factors affecting sleep quality.
Main Methods:
- Cross-sectional survey of 609 frequent business and leisure travelers.
- Utilized Likert scales to measure guest sleep and overall satisfaction.
- Employed ordinal logistic regression to analyze attribute impact on sleep and satisfaction.
Main Results:
- Hotel guest sleep quality did not vary between business and leisure travelers.
- Uncomfortable bed linens, pillows, and HVAC noise negatively impacted sleep.
- Sleep satisfaction strongly predicted overall guest satisfaction.
Conclusions:
- Guest sleep is a critical determinant of overall hotel satisfaction.
- Identified specific hotel attributes (linens, pillows, noise) affecting sleep.
- Findings provide actionable insights for enhancing hotel guest sleep experiences.
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