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Related Experiment Videos

Procedure-Based Telehealth Utilization in General Surgery.

Brittany E Levy1, Wesley S Wilt1, Jenifer Johnson2

  • 1Department of General Surgery, University of Kentucky, Lexington, KY.

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality
|May 1, 2023
PubMed
Summary
This summary is machine-generated.

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Standardizing telehealth scheduling improved its use by 32% to 95% for eligible procedures. This enhanced access to care and clinic efficiency without adverse events.

Area of Science:

  • Healthcare Management
  • Health Services Research
  • Digital Health

Background:

  • Telehealth utilization can be improved through optimized scheduling.
  • Standardized processes are key to efficient healthcare delivery.

Purpose of the Study:

  • To assess the impact of standardized telehealth scheduling on utilization.
  • To evaluate if improved telehealth use increases adverse events.

Main Methods:

  • Process mapping identified current telehealth scheduling workflows.
  • Audited 50 pre- and 67 post-implementation visits (June 2021-Jan 2022).
  • Intervention: Defaulted eligible postoperative appointments to telehealth.

Main Results:

  • Telehealth scheduling increased from 32% to 95% for eligible procedures.

Related Experiment Videos

  • Reduced patient travel needs to Veterans Affairs facilities.
  • Increased clinic appointment availability and potential revenue.
  • Conclusions:

    • Standardized telehealth scheduling enhances utilization and access to care.
    • The intervention improved clinic efficiency and revenue without adverse events.
    • Procedure-based standardization is effective for telehealth implementation.