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Measuring Trust in Primary Care.

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Patient trust in primary care is crucial but rarely measured. This review identified four candidate measures, with the revised Trust in Physicians Scale and Wake Forest Physician Trust Scale being the most viable for future use.

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Area of Science:

  • Healthcare Policy
  • Patient-Reported Outcomes
  • Primary Care Research

Background:

  • Patient trust in primary care clinicians is vital for effective care and improved health outcomes.
  • Despite its importance, patient trust is seldom assessed, and existing measurement tools lack thorough evaluation.
  • There is a lack of universally adopted trust measures, particularly within value-based payment programs.

Conclusions:

  • Renewed focus on healthcare trust necessitates robust measurement capabilities.
  • The identified trust scales can support efforts in research, practice improvement, and value-based payment initiatives.
  • Understanding how trust is built and maintained is essential for healthcare systems aiming to earn patient trust.