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Improving Emergency Service Quality and Patient Safety Through the Use of Cross-Sectoral Digital Feedback Systems -
Andreas Klausen1, Kristin Stanke1, Antje Wulff1,2
1Big Data in Medicine, Carl von Ossietzky University of Oldenburg, Oldenburg, Germany.
Background:
Feedback is essential for personal and professional development, also in emergency services. However, EMS usually ends at the interface with the emergency department, thus, the long-term effect of initiated emergency measures often remains unclear for emergency personnel. Digital, data-driven tools providing systematic feedback on patients' outcome may be valuable to improve emergency service quality and patient safety.
Objectives:
To provide an overview about current approaches for cross-sectoral digital feedback systems in EMS.
Methods:
Literature review in PubMed/MEDLINE and Google Scholar in accordance with the PRISMA statement.
Results:
The search resulted in 567 articles out of which only three were identified as eligible. In only one study cross-sectoral feedback was used to improve quality.
Conclusion:
Although feedback is described as a method for improving the quality of the rescue service and feedback is also considered in the description of the requirements for digitization, there seems to be no technical implementation of a cross-sectoral feedback system so far.
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