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Updated: Jul 30, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
How Design Thinking and Quality Improvement Can Be Integrated into a "Human-Centered Quality Improvement" Approach to
Jessica Gaulton1, Byron Crowe2, Jules Sherman3
1Department of Neonatology, Beth Israel Deaconess Medical Center, 330 Brookline Avenue, RO-320, Boston, MA 02215, USA.
Abstract:
Both quality improvement (QI) and design thinking (DT) methodologies have their unique strengths and weaknesses. Although QI sees problems through a process-centered lens, DT leverages a human-centered approach to understand how people think, behave, and act when encountering a problem. By integrating these 2 frameworks, clinicians have a unique opportunity to rethink how to solve problems in health care by elevating the human experience and putting empathy back at the center of medicine.
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