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Related Concept Videos

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

784
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
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Barriers to Effective Communication II01:21

Barriers to Effective Communication II

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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SBAR II: Application of SBAR01:14

SBAR II: Application of SBAR

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SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
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Therapeutic Communication01:30

Therapeutic Communication

4.6K
Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
4.6K
Barriers to Effective Communication I01:30

Barriers to Effective Communication I

9.0K
A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this...
9.0K
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

4.6K
Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
4.6K

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Related Experiment Video

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Author Spotlight: Deciphering the Cognitive and Neural Mechanisms of Gesture in Communication
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Communicating in Emergency Settings: BabelDr or Telephone Interpreting?

Céline De Graaf1, Pierrette Bouillon1, Hervé Spechbach2

  • 1Faculty of Translation and Interpreting, University of Geneva, Geneva, Switzerland.

Studies in Health Technology and Informatics
|May 19, 2023
PubMed
Summary

Telephone interpreting generally offers better patient satisfaction than the BabelDr speech-enabled phraselator. However, both communication tools have advantages and can be used together to improve patient care for non-native speakers.

Keywords:
BabelDrInterpretingcommunicationemergencysatisfaction

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Area of Science:

  • Medical Communication
  • Health Informatics

Background:

  • Effective communication is crucial for patient care, especially with allophone patients.
  • Existing communication tools for language barriers have limitations.

Purpose of the Study:

  • To compare patient and doctor satisfaction with two communication mediums: BabelDr and telephone interpreting.
  • To identify the advantages and disadvantages of each medium for patient-doctor communication.

Main Methods:

  • A crossover experiment was conducted with doctors and standardized patients.
  • Participants completed medical histories (anamneses) using both mediums.
  • Surveys were used to assess satisfaction and gather feedback on pros and cons.

Main Results:

  • Telephone interpreting demonstrated higher overall satisfaction among participants.
  • Both BabelDr and telephone interpreting presented unique advantages in communication.
  • Specific benefits and drawbacks were identified for each method.

Conclusions:

  • Telephone interpreting is a preferred method for allophone patient communication based on satisfaction.
  • BabelDr offers complementary benefits and can be integrated with telephone interpreting.
  • A combined approach may optimize communication strategies for diverse patient populations.