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Prescription: office automation.

J Gaylord, R Jordan, M Kualness

    Journal of Medical Systems
    |February 1, 1986
    PubMed
    Summary

    Minneapolis Children's Medical Center automated its professional staff office, significantly improving efficiency. This office automation increased output by over 300% without additional staff.

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    Area of Science:

    • Healthcare Administration
    • Health Informatics

    Background:

    • Minneapolis Children's Medical Center (MCMC) has a large, diverse professional staff of 650 members, including physicians and allied health professionals.
    • The professional staff office faced challenges managing extensive information for this large staff in a 122-bed hospital.

    Purpose of the Study:

    • To describe the process of selecting and implementing an office automation system.
    • To demonstrate how this system streamlined operations and improved the efficiency of the professional staff office.

    Main Methods:

    • Established a hospital-wide user committee to identify needs and select vendors.
    • Implemented a word-processing system to manage 650 professional staff profiles, each with 44 variables.
    • Developed programs to automate report generation.

    Main Results:

    • Reduced the complexity of updating staff information from 25 separate lists to individual profile adjustments.
    • Automated the generation of numerous required reports.
    • Increased the professional staff office's output by over 300% without increasing personnel.

    Conclusions:

    • Office automation significantly enhanced the operational efficiency of the professional staff office.
    • The user-driven selection process ensured the system met the specific needs of the hospital staff.
    • The implemented system successfully managed large volumes of data and automated reporting, leading to substantial productivity gains.

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