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The Direct Support Workforce: An Examination of Direct Support Professionals and Frontline Supervisors During
Sandra L Pettingell1, Julie Bershadsky1, Lynda Lahti Anderson1
1Sandra L. Pettingell, Julie Bershadsky, Lynda Lahti Anderson, Amy Hewitt, John Reagan, and Alicia Zhang, University of Minnesota.
Direct support professionals (DSPs) and frontline supervisors (FLSs) face significant challenges impacting recruitment and retention in disability services. Findings reveal disparities in demographics, wages, and work-life quality, necessitating policy reform.
Area of Science:
- Health and Social Care
- Disability Studies
- Public Health
Background:
- Direct support professionals (DSPs) and frontline supervisors (FLSs) are essential in providing home and community-based services for individuals with intellectual and developmental disabilities.
- Persistent issues of low wages and high responsibilities have historically created recruitment and retention challenges within the DSP and FLS workforce.
- The COVID-19 pandemic has significantly worsened the existing workforce crisis in the disability support sector.
Purpose of the Study:
- To compare the demographic characteristics and work-related circumstances of DSPs and FLSs.
- To identify key factors contributing to the ongoing workforce crisis in direct support roles.
- To inform policy recommendations aimed at mitigating the workforce crisis.
Main Methods:
- Utilized data from the third Direct Support Workforce COVID-19 Survey, a national sample of DSPs and FLSs.
- Employed comparative analysis to examine differences in demographics, working hours, wages, wage augmentations, and quality of work-life.
- Statistical analysis to identify significant variations between the two professional groups.
Main Results:
- Identified significant differences between DSPs and FLSs across various demographic variables.
- Revealed disparities in reported hours worked, wage levels, and the availability of wage augmentations.
- Observed notable variations in the quality of work-life experienced by DSPs and FLSs.
Conclusions:
- The findings underscore the critical need for policy interventions to address the workforce crisis in direct support roles.
- Policy recommendations are proposed to improve recruitment, retention, wages, and overall work-life quality for DSPs and FLSs.
- Addressing these issues is crucial for ensuring the continuity and quality of care for people with intellectual and developmental disabilities.
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