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Chatbots and messaging platforms in the classroom: An analysis from the teacher's perspective
Juan J Merelo1, Pedro A Castillo1, Antonio M Mora2
1Department of Computer Engineering, Automatics, and Robotics and CITIC, University of Granada, Granada, Spain.
Education and Information Technologies
|June 26, 2023
Summary
This study surveyed educators in higher education about their experiences with messaging platforms and chatbots. Findings reveal key factors for successful adoption to enhance student learning outcomes.
Area of Science:
- Educational Technology
- Higher Education Pedagogy
- Digital Communication Tools
Background:
- Higher education institutions widely adopt messaging platforms with limited research on teacher impact.
- Understanding teacher perceptions is crucial for effective integration of these tools.
Purpose of the Study:
- To examine teachers' experiences and perceptions of messaging platforms and chatbots in higher education.
- To identify factors influencing the adoption of these technologies to enhance student learning.
- To analyze how teacher demographics (gender, experience, discipline) affect opinions on these tools.
Main Methods:
- A validated survey was distributed to tertiary education teachers in Spain and Spanish-speaking countries.
- Data collection focused on teachers' preferences, opinions, and perceived educational use cases for messaging platforms and chatbots.
- Analysis included demographic variations in teacher opinions.
Main Results:
- Identified key factors influencing the adoption of messaging platforms and chatbots in higher education.
- Highlighted teachers' needs and valuable educational use cases for these digital tools.
- Revealed variations in teacher opinions based on gender, experience, and specialization.
Conclusions:
- Teacher perceptions and experiences are vital for the successful integration of messaging platforms and chatbots.
- Strategic adoption of these tools can significantly enhance student learning outcomes in higher education.
- Further research should consider demographic factors to tailor implementation strategies.
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