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Occupational Psychosocial Risks and Quality of Professional Life in Service Sector Workers with Sensory Processing
Antonio Chacón1, María Luisa Avargues-Navarro2, Manuela Pérez-Chacón1
1Spanish Association of Highly Sensitive Professionals and Psychologists, PAS España, 28080 Madrid, Spain.
Behavioral Sciences (Basel, Switzerland)
|June 27, 2023
Summary
Highly sensitive individuals in service sector jobs experience more stress and lower quality of professional life, including burnout. Improving working conditions is crucial for managing stress and enhancing well-being for these workers.
Area of Science:
- Occupational Health Psychology
- Psychology
Background:
- Working conditions significantly impact professional life quality.
- Sensory Processing Sensitivity (SPS) may influence stress perception and well-being.
Purpose of the Study:
- To analyze the role of sensory processing sensitivity in stress perception.
- To examine the relationship between SPS and professional life quality in service workers.
- To identify risks associated with specific working conditions.
Main Methods:
- Cross-sectional study with 3180 service sector workers.
- Utilized Spanish versions of the Highly Sensitive Person Scale (HSPS-S), CoPSoQ, and ProQoL questionnaires.
- Statistical analysis to assess correlations and risks.
Main Results:
- Exposure to certain working conditions poses risks to professional life quality across various sectors (education, healthcare, hospitality, administration).
- High sensory processing sensitivity is linked to poorer professional life quality, notably increased burnout and compassion fatigue.
- Significant association found between specific work environments and negative well-being indicators.
Conclusions:
- Developing targeted stress management and prevention programs is essential.
- Improving working conditions is key to mitigating stress for highly sensitive individuals.
- Interventions should focus on supporting service sector workers with high sensory processing sensitivity to enhance their professional quality of life.
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