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In what ways does user experience design improve printed educational materials?

M Ryan Kealey1, Jacqueline Urakami2, Kailyn Henderson3

  • 1Research Science, TD Bank Group, Toronto, Canada.

Applied Ergonomics
|July 2, 2023
PubMed
Summary
This summary is machine-generated.

User experience design (UXD) enhances the usability of printed educational materials (PEMs) for health screening. However, improved usability did not translate to better knowledge or screening intentions in our studies.

Keywords:
Cancer screeningHuman factorsPrinted educational materialsUsability testingUser study

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Area of Science:

  • Health Communication
  • Human-Computer Interaction
  • Graphic Design

Background:

  • Printed educational materials (PEMs) are crucial for public health information.
  • Previous research indicates PEMs often have usability issues impacting effectiveness.
  • User experience design (UXD) principles may offer solutions to enhance PEM usability.

Purpose of the Study:

  • To investigate if user experience design (UXD) can improve the perceived usability of printed educational materials (PEMs).
  • To assess the impact of UXD on the learnability and screening intentions related to PEMs.
  • To explore the role of design expertise in creating usable health education materials.

Main Methods:

  • Four studies were conducted, involving usability testing of PEMs for breast and cervical cancer screening.
  • Comparative analysis of PEMs designed with and without UXD principles.
  • Assessment of perceived usability, usability problems, design expertise, learnability (knowledge gain), and intention to screen.

Main Results:

  • Studies 1-3 demonstrated that UXD significantly improved the perceived usability of PEMs.
  • Study 3 indicated variability in designers' ability to create usable PEMs based on expertise.
  • Study 4 found no significant improvement in learnability or intention to screen despite enhanced usability.

Conclusions:

  • UXD, particularly with graphic design integration, can enhance PEM perceived usability in certain contexts.
  • Lack of perceived usability does not appear to be the primary reason PEMs fail to improve knowledge or screening intention.
  • Further research is needed to understand factors influencing PEM learnability and behavioral impact.