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Food Access Support Technology (FAST): a Centralized City-Wide Platform for Rapid Response to Food Insecurity.
Tyler Lian1,2, Ana Bonilla-Martinez1, Emily Eiler1,3
1Penn Medicine Center for Health Equity Advancement, Philadelphia, PA, USA.
Journal of General Internal Medicine
|July 10, 2023
Summary
A new digital platform, the Food Access Support Technology (FAST), effectively connects health systems with community organizations to deliver food to food-insecure households, improving access and coordination.
Area of Science:
- Digital health interventions
- Public health informatics
- Community-based participatory research
Background:
- Health systems face challenges in addressing patient food access due to resource variability and poor coordination.
- Inefficient collaboration between healthcare and food services hinders effective food security interventions.
Purpose of the Study:
- To develop and evaluate the Food Access Support Technology (FAST), a centralized digital platform.
- To assess FAST's effectiveness in connecting health systems with community-based organizations (CBOs) for food delivery.
Main Methods:
- Implementation of the FAST platform in two health systems in Philadelphia, PA.
- Facilitation of food delivery requests from health systems to 12 food and 2 delivery CBO partners.
- Evaluation through analysis of platform data and qualitative end-user interviews.
Main Results:
- FAST processed 364 requests for 207 food-insecure households between March 2021 and July 2022.
- The platform successfully completed 70.9% of requests, with a median completion time of 5 days (urgent requests: 1.5 days).
- End-users reported high usability and effectiveness in resource sharing.
Conclusions:
- Centralized digital platforms like FAST can significantly improve household food security.
- FAST streamlines partnerships between health systems and CBOs for efficient food delivery.
- The platform facilitates real-time resource coordination among CBOs, enhancing service delivery.
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