Case managers' reflections of a brief case management intervention in Canada
Andrea Duncan1, Maritt Kirst2, Katie N Dainty3
1Department of Occupational Science and Occupational Therapy, University of Toronto, Toronto, ON, Canada.
Frontiers in Psychiatry
|July 14, 2023
Summary
Short-Term Case Management (STCM) was introduced in Toronto to meet demand. Case managers had mixed views on its acceptability and appropriateness, despite embracing recovery principles.
Area of Science:
- Mental Health Services
- Healthcare Management
- Social Work
Background:
- Intensive case management services face high demand.
- Community mental health agencies in Toronto implemented Short-Term Case Management (STCM).
Purpose of the Study:
- To explore case managers' perspectives on the new STCM service delivery model.
- To understand case managers' experiences with STCM.
Main Methods:
- Focus groups were conducted with 21 case managers.
- Transcripts were analyzed using thematic analysis.
Main Results:
- Case managers expressed mixed views on STCM's acceptability and appropriateness.
- The STCM model was embraced with a recovery approach.
Conclusions:
- Adults with mental health issues needing system navigation and goal-oriented individuals are the ideal population for STCM.
- Further research is required to establish fidelity criteria for STCM.
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