[The general practitioner model in Switzerland described using the example of the doctor network mediX luzern]

The majority of the Swiss population is insured in a general practitioner model. mediX luzern is a network of primary care practices providing guidance and care for those insured with the general practitioner model on their patient path. The network is committed to constant quality optimization in its member practices. Interdisciplinary and interprofessional collaboration is promoted inside and outside the practice, and the interfaces between outpatient and inpatient care are optimized. In joint quality circles, medical practice guidelines and patient health information are developed. All practices are required to be certified by the Equam Foundation. The culture of error is actively encouraged as part of quality management by practicing critical incidence reporting. Lastly, research questions are discussed and data is collected in collaboration with academic centers and institutes for primary care, in particular in Zurich and Lucerne. These quality management efforts and the formation of group practices, which enable part-time work, promote the next generation of general practitioners. Even though cantons and universities provide support, further efforts will be necessary in the future to be able to continue to shape primary care services according to the population's needs.