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A multimethod study of NHS 111 online

Joanne Turnbull1, Jennifer MacLellan2, Kate Churruca3

  • 1School of Health Sciences, University of Southampton, Southampton, UK.

Health and Social Care Delivery Research
|July 19, 2023
PubMed
Summary

NHS 111 online offers 24-hour health assessment but is not well understood, potentially increasing health inequalities due to eHealth literacy differences. Clearer communication is needed to improve signposting and reduce confusion for users and healthcare providers.

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