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Ultrasonography of the Adult Male Urinary Tract for Urinary Functional Testing
Published on: August 14, 2019
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The S-CAHPS Survey in Urology
Sara M Lenherr1, Barry DeCicco1, Anne P Cameron1
1Department of Urology and University of Michigan Health System Quality Improvement (BD, EMK), University of Michigan, Ann Arbor, Michigan.
Urology Practice
|August 4, 2023
Summary
Patient satisfaction in urology surgery is more influenced by postoperative communication and recovery information than preoperative counseling. This highlights the importance of post-surgical interactions for improving patient experience.
Area of Science:
- Urology
- Surgical Care
- Patient Experience Measurement
Background:
- The Surgical Consumer Assessment of Healthcare Providers and Systems (S-CAHPS) survey evaluates patient satisfaction with surgical care episodes.
- This study details the initial implementation and outcomes of using S-CAHPS within a urology department.
Purpose of the Study:
- To assess the utility of the S-CAHPS survey in urology.
- To identify key drivers of patient satisfaction with surgical care in urology.
Main Methods:
- A prospective, observational study was conducted at a tertiary care academic medical center.
- Adult patients undergoing elective outpatient or 23-hour observation surgery received the S-CAHPS survey.
- Survey data were analyzed using percent top box scoring and correlation with global surgeon ratings.
Main Results:
- A 33.8% response rate was achieved with 430 returned surveys.
- Patient satisfaction correlated most strongly with postoperative surgeon communication (composite 5) and recovery information (composite 4).
- Preoperative counseling (composite 1) showed a lower correlation with overall satisfaction.
Conclusions:
- Postoperative factors, particularly surgeon communication and recovery support, significantly impact patient satisfaction more than preoperative processes.
- These findings emphasize the critical role of ongoing postoperative care and patient interaction in urology.
- Further research is needed to fully establish the role of S-CAHPS in urology quality improvement initiatives.
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