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Related Concept Videos

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Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor. 
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Related Experiment Video

Updated: Jul 19, 2025

The Adventures of Fundi Intervention Based on the Cognitive and Emotional Processing in Attention Deficit Hyperactive Disorder Patients
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Teaching an empathy-focused approach to difficult consultations: a pilot session and co-production evaluation

Andy Ward1, Jeremy Howick1

  • 1Stoneygate Centre for Empathic Healthcare, Leicester Medical School, Leicester, UK.

Education for Primary Care : an Official Publication of the Association of Course Organisers, National Association of GP Tutors, World Organisation of Family Doctors
|August 16, 2023
PubMed
Summary

Empathic communication training improved medical students' ability to handle difficult patient consultations. This pilot program enhanced understanding of empathy

Keywords:
Empathyconsultationeducationpatientundergraduate

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Area of Science:

  • Medical Education
  • Patient Communication
  • Empathy in Healthcare

Background:

  • Difficult patient consultations are often mislabeled as behavioral problems, shifting blame and worsening care.
  • An empathic approach can de-escalate patient anger and frustration, improving healthcare outcomes.

Purpose of the Study:

  • To pilot a teaching session for second-year medical students on managing difficult consultations.
  • To enhance students' understanding of empathy's role in challenging patient interactions.

Main Methods:

  • A pilot teaching session was developed for second-year medical students.
  • The session included readings, videos, and simulated patients portraying difficult scenarios.
  • Training was delivered by General Practice (GP) tutors to small student groups.

Main Results:

  • 90% of students reported improved understanding of empathic approaches in difficult consultations.
  • GP tutors also felt better prepared to handle challenging patient interactions.
  • A co-production workshop involving students, tutors, and patient representatives identified areas for improvement.

Conclusions:

  • The pilot session successfully improved medical students' skills and confidence in managing difficult consultations.
  • The initiative positively impacted GP tutors involved in the training.
  • Collaborative workshops are valuable for refining educational content and future implementation.