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Updated: Jul 18, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Exploring the Human Experience in Health Care
1Jeffrey N. Doucette is senior vice president and chief nursing officer at Press Ganey in Philadelphia. Contact author: jeff.doucette@pressganey.com . The author has disclosed no potential conflicts of interest, financial or otherwise.
Abstract:
This is the first article in a new series from Press Ganey-a health care performance improvement organization-that will discuss the many facets of the human experience in health care. Using the latest national data, the series will explore the intersections of safety, reliability, experience, and service, and their impact on engagement, work culture, and nurse-sensitive outcomes. Each installment will be designed as a "deep dive" into the most recent thinking and evidence-based approaches to improvement of the patient experience with a particular focus on practical and implementable tactics in each of the above subject areas.
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