Patients' Experiences of Telemedicine for Their Skin Problems: Qualitative Study

Area of Science:

• Dermatology
• Health Services Research
• Digital Health

Background:

• Teledermatology offers a cost-effective approach to managing skin disorders.
• Current evaluations predominantly rely on quantitative data, with limited insight into patient experiences.

Purpose of the Study:

• To explore patient perceptions of a teledermatology service in Singapore.
• To inform the refinement and development of teledermatology care through understanding patient experiences.

Main Methods:

• Qualitative study employing semistructured in-depth interviews.
• Thematic content analysis of transcribed interviews from 21 patients.

Main Results:

• Patients reported positive experiences, highlighting convenience, time savings, and reduced travel stress.
• Key concerns included data security and image quality, yet patients desired service expansion.
• Patients valued dermatologist involvement for management decisions and reassurance.

Conclusions:

• Qualitative data enriches understanding of the patient journey in teledermatology.
• Patient insights are crucial for service refinement and development.
• Teledermatology facilitates reduced travel and safe distancing, beneficial during pandemics.