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Teleconsultations for mental health: Recommendations from a Delphi panel
Valeria Manera1,2,3, Claudia Partos4, Olivier Beauchet5,6,7,8
1CobTeK laboratory, Université Côte d'Azur, Nice, France.
Internet Interventions
|September 1, 2023
Summary
Teleconsultations for mental health offer benefits like increased access to care, despite some challenges. Recommendations focus on improving usability and clinician/patient experience for sustained use.
Area of Science:
- Mental Health
- Digital Health
- Health Informatics
Background:
- The COVID-19 pandemic significantly accelerated the adoption of teleconsultations for mental health services.
- Traditional face-to-face consultations face limitations in accessibility and reach.
Purpose of the Study:
- To analyze the advantages and disadvantages of teleconsultations for mental health compared to in-person visits.
- To develop practical recommendations for optimizing mental health teleconsultation services.
Main Methods:
- A Delphi methodology was employed, involving a panel of 21 health and ICT professionals.
- Two rounds of web surveys and a plenary meeting were conducted with experts.
- Non-experts (N=104) also participated in answering selected survey questions.
Main Results:
- Both experts and non-experts reported general satisfaction with teleconsultations.
- A SWOT analysis identified strengths (e.g., accessibility) and opportunities, alongside weaknesses and threats.
- Experts formulated practical recommendations for preparing and organizing teleconsultations.
Conclusions:
- Teleconsultations enhance access to mental health care, particularly for remote populations.
- Collaboration between clinicians, researchers, and designers is vital for improving user experience.
- Training in teleconsultation skills and public education on data privacy are essential for future integration.
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