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Updated: Jul 16, 2025

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Eye Tracking Young Children with Autism
Published on: March 27, 2012
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Toward an autism-friendly environment based on mobile apps user feedback analysis using deep learning and machine
Mariem Haoues1,2, Raouia Mokni3,4
1Department of Software Engineering, College of Computer Engineering and Sciences, Prince Sattam bin Abdulaziz University, Al-Kharj, Saudi Arabia.
Peerj. Computer Science
|September 14, 2023
Summary
Analyzing user feedback for Autism Spectrum Disorder (ASD) apps reveals how to enhance their services. Machine learning models accurately classify reviews, guiding improvements for autistic students and employees.
Keywords:
Autism spectrum disorderAutism-friendly environmentDeep learning modelsLSTMMobile appsRNNSentiment analysisUser feedbackMore Related Videos
Area of Science:
- Neurodevelopmental Disorders
- Human-Computer Interaction
- Applied Machine Learning
Background:
- Autistic individuals often face employment and educational challenges.
- Mobile applications for Autism Spectrum Disorder (ASD apps) aim to support daily living and condition management.
- User feedback analysis is crucial for improving ASD app functionality and user experience.
Purpose of the Study:
- To investigate the effectiveness of ASD apps in improving the quality of life for autistic students and employees.
- To analyze user reviews of highly-ranked ASD apps to identify areas for service enhancement.
- To provide data-driven recommendations for ASD app developers.
Main Methods:
- Collected 97,051 user reviews from 13 ASD apps on Google Play and Apple App stores.
- Classified reviews into negative, positive, and neutral sentiment categories.
- Employed machine learning and deep learning models, specifically combining Recurrent Neural Network (RNN) and Long Short-Term Memory (LSTM) models, for sentiment analysis.
Main Results:
- Achieved high accuracy (96.58%) and Area Under the Curve (AUC) of 99.41% using combined RNN and LSTM models for review classification.
- Identified key themes and sentiments within user feedback to pinpoint strengths and weaknesses of current ASD apps.
- Demonstrated the efficacy of advanced machine learning techniques in analyzing large-scale user-generated data.
Conclusions:
- User feedback analysis is a valuable tool for enhancing ASD applications.
- Combined RNN-LSTM models offer superior performance in sentiment analysis of ASD app reviews.
- Recommendations derived from this analysis can guide developers in upgrading ASD app services to better support autistic individuals.

