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[Development and Validation of the Outpatient Nurses Communication Behavior Inventory]
Shan-Wei Lu1, Li-Chen Hung2, Chieh-Yu Liu3
1MS, RN, Leader, Department of Nursing, Mackay Memorial Hospital, Taiwan, ROC.
Hu Li Za Zhi the Journal of Nursing
|September 22, 2023
Summary
A new inventory assesses outpatient nurses' communication skills, identifying six key domains. This tool offers reliable and valid measurement for improving patient care and education.
Area of Science:
- Nursing
- Healthcare Communication
- Psychometrics
Context:
- Outpatient clinics are primary healthcare settings.
- Effective nurse-patient communication is crucial for timely information delivery.
- Existing communication assessment tools lack outpatient-specific focus.
Purpose:
- To develop and validate the Outpatient Nurses Communication Behavior Inventory.
- To assess the reliability and validity of the new communication assessment tool.
Summary:
- A literature search identified six communication domains: connect, introduce, communicate, ask, respond, and exit.
- The Outpatient Nurses Communication Behavior Inventory was developed and refined through expert validation, resulting in 21 items.
- Confirmatory factor analysis confirmed six factors with 16 items, demonstrating good model fit and internal consistency (Cronbach's α = .89).
Impact:
- The validated inventory provides a reliable tool for assessing outpatient nurses' communication behaviors.
- Findings support the use of the CICARE (connect, introduce, communicate, ask, respond, exit) domains for nursing education and practice improvement.
- Enhanced communication assessment can lead to improved patient care quality in outpatient settings.
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