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Understanding the Patient's Perspective on Nursing Excellence: Insights From Patient Experience Data
1Author Affiliations: Associate Chief Nursing Officer (Dr Assi) and Vice President of Language Analytics (Dr Guney), Press Ganey, South Bend, Indiana.
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This performance improvement project leverages patient experience data to better understand patient preferences and values with respect to care from nurses. Through the analysis of both quantitative and qualitative data collected in patient experience surveys, the authors explore the concept of nursing excellence from the patient's perspective and discuss practical approaches, based on the Compassionate Connected Care model, to achieve desired improvement goals for nursing.
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