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Experience of the patient regarding their safety in the hospital environment
Ana Cristina Pretto Báo1, Cassiana Gil Prates2, Marcelo Prado Amaral-Rosa3
1Universidade Federal do Rio Grande do Sul. Porto Alegre, Rio Grande do Sul, Brazil.
Objectives:
to analyze the factors that can impact patients' experience concerning safety-related measures in the hospital setting.
Methods:
this qualitative, descriptive, and exploratory study was conducted with patients and their family members at a hospital in southern Brazil. Semi-structured interviews were carried out using the Critical Incident Technique between January and February 2022. The collected data underwent content analysis with the assistance of IRaMuTeQ software.
Results:
five patients, four family members, and three patient-family units participated in the study. The following categories emerged: "Patientprofessional interaction as a component of safe care," "Recognition of safety protocols in the patient's experience," and "Safe care and the challenges in hospital care."
Conclusions:
patient-professional interaction, communication, awareness of safety protocols, and the availability of the nursing team are factors that influence patients' experience regarding the safety of their care during hospitalization.
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