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Updated: Jul 12, 2025
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Psychophysiological Assessment of the Effectiveness of Emotion Regulation Strategies in Childhood
Published on: February 11, 2017
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Understanding mixed emotions in organized helping through emotionography
Alexa Hepburn1, Jonathan Potter1
1School of Communication and Information, Rutgers, The State University of New Jersey, New Brunswick, NJ, United States.
Frontiers in Psychology
|October 30, 2023
Summary
Emotionography offers a new way to study mixed emotions in real-time interactions. This method reveals how seemingly contradictory expressions like laughter and crying serve practical communication goals in organized helping contexts.
Area of Science:
- Social Sciences
- Psychology
- Linguistics
Background:
- Emotionography offers a novel approach to studying emotion in naturalistic settings.
- Contemporary research on "mixed emotion" faces theoretical and methodological challenges.
Purpose of the Study:
- To explore emotionography as a generative alternative for studying emotion.
- To analyze the display and management of "mixed emotion" in child protection helpline interactions.
Main Methods:
- Utilizing conversation analysis and discursive psychology.
- Analyzing recordings of child protection helpline calls featuring both laughter and crying.
- Focusing on the interactants' real-time displayed perspectives.
Main Results:
- Crying signals the severity of reported troubles, while laughter manages issues like advice resistance.
- "Mixed emotion" displays are public and pragmatic, serving distinct interactional goals.
- Competing pragmatic endeavors are intricately coordinated within interactions.
Conclusions:
- The concept of "mixed emotion" is less clear than observing coordinated pragmatic endeavors.
- Conventional emotion measurement tools may not capture these complex interactional practices.
- Emotionography provides a more accurate and detailed method for emotion research.
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