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Intelligent Hotel Guidance System via Face Recognition Technology.

Chenlu Bao1, Yongjie Yang1,2, Zhiliang Wang1

  • 1School of Information Science and Technology, Nantong University, Nantong 226019, China.

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|November 25, 2023
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Summary

This study introduces an intelligent hotel guidance system using face recognition to help guests find rooms and manage check-ins. This technology enables card-free, green hotel management and enhances guest experience.

Keywords:
MQTTface recognitionhotel managementintelligent systemsinternet of things

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Area of Science:

  • Computer Science
  • Artificial Intelligence
  • Hospitality Technology

Background:

  • Large hotels face challenges with complex layouts, making guest room navigation difficult.
  • Hotel staff workload increases due to the need for manual guest guidance.
  • Current hotel management systems may lack advanced features for efficiency and environmental sustainability.

Purpose of the Study:

  • To design and develop an intelligent hotel guidance system utilizing face recognition technology.
  • To enhance guest experience through automated room guidance and contactless information management.
  • To promote card-free, green, and resource-efficient hotel operations.

Main Methods:

  • Implementation of a dual STM32 core architecture for monitoring devices (STM32H7 for face recognition, STM32L4 for control and data exchange).
  • Integration of facial photo input for customer identification and room guidance.
  • Development of a cloud platform for uploading customer check-in information and facilitating hotel management.

Main Results:

  • Successful implementation of a face recognition-based system for guest room guidance.
  • Demonstration of card-free and green hotel management capabilities.
  • Improved intelligence and humanization of hotel services through contactless information collection.

Conclusions:

  • The developed intelligent guidance system effectively addresses challenges in large hotels by automating guest navigation.
  • The system offers a pathway towards card-free, environmentally friendly hotel operations.
  • Face recognition technology presents a promising solution for enhancing efficiency and guest experience in the hospitality industry.