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Preferred Communication Strategies for People with Communication Disabilities in Health Care Encounters: a
Erin Hickey1, Bernice Man2, Kaila V T Helm3
1University of Illinois at Chicago, Chicago, IL, USA. ehicke9@uic.edu.
Journal of General Internal Medicine
|November 27, 2023
Summary
Patients with communication disabilities (CDs) need individualized strategies for effective healthcare communication. A new tool helps patients share their needs, but providers must implement these strategies for better care.
Area of Science:
- Health Disparities
- Patient Communication
- Assistive Technology
Background:
- Communication disabilities (CDs) contribute to significant health and healthcare disparities.
- Ineffective patient-provider communication is a major barrier to equitable care for individuals with CDs.
Purpose of the Study:
- To identify effective communication strategies for patients with CDs.
- To optimize a patient-prompted tool for sharing communication preferences in healthcare settings.
- To address communication intricacies for individuals with diverse CDs.
Main Methods:
- A qualitative study involving focus groups and interviews.
- 46 participants: 26 with CDs, 9 caregivers, 11 providers.
- Analysis of data using a qualitative content analysis approach.
Main Results:
- Consolidated list of best communication strategies and accommodations developed.
- Patients and providers prefer disclosing CDs and communication needs before appointments.
- Providers frequently underutilize recommended communication strategies and accommodations.
Conclusions:
- Acknowledging and documenting CDs, alongside individualized communication strategies, is crucial for effective healthcare visits.
- Further research is needed to assess if improved communication strategy use enhances health outcomes for patients with CDs.
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