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Development of a Data-Centric Design Thinking Process for Innovative Care Delivery
M Squalli Houssaini1, A Aboutajeddine1, I Toughrai2
1Laboratory of Mechanical Engineering, Faculty of Science and Technology of Fez, Sidi Mohamed Ben Abdellah University, Morocco.
This study introduces a new health design process combining design thinking and Lean Six Sigma tools. It empowers healthcare providers with problem-solving skills to enhance patient care quality and system efficiency.
Area of Science:
- Healthcare innovation
- Patient care quality improvement
- Health systems engineering
Background:
- Clinical practice complexity necessitates expanded caregiver roles beyond evidence-based practice.
- Caregivers require enhanced problem-solving and innovation skills to address multifaceted challenges.
- Traditional methods may lack comprehensive evaluation tools for healthcare solutions.
Purpose of the Study:
- To develop a customized health design process for caregivers.
- To integrate human-centric and data-centric tools for comprehensive problem-solving.
- To enhance caregiver competencies in quality improvement and innovation.
Main Methods:
- Developed a hybrid problem-solving process combining design thinking and Lean Six Sigma.
- Utilized data-centric tools for solution evaluation.
- Mapped process outputs to caregiver competencies based on healthcare aims.
Main Results:
- The customized process equips caregivers with essential problem-solving tools and competencies.
- Evaluation framework based on the six aims of healthcare validates the process.
- An implementation plan demonstrates potential impact on care delivery.
Conclusions:
- This unique approach has the potential to transform healthcare into a more efficient system.
- Empowers caregivers to create effective and innovative solutions for patient needs.
- Contributes to meeting the evolving needs of both patients and caregivers.
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