Taking the Fear Out of Peer Feedback: A Brain-Friendly Peer Feedback Program
Rebecca Rodriguez1, Catherine Hambley, Kirsten Wisner
1Author Affiliations: Clinical Excellence Specialist (Rodriguez) and Magnet® Program Director (Dr Wisner), Magnet Program Department, Salinas Valley Health; and Organizational Psychologist (Dr Hambley), Brain-Based Strategies Consulting, Monterey, California.
The Journal of Nursing Administration
|December 20, 2023
Summary
Implementing a novel peer feedback program, grounded in brain science, enhanced nurses' willingness to provide feedback. This initiative improved speaking-up skills, safety culture, and patient care outcomes.
Area of Science:
- Nursing Practice
- Healthcare Quality Improvement
- Organizational Psychology
Background:
- Effective peer feedback is crucial for nursing self-regulation and patient safety.
- Peer feedback discussions often induce anxiety and lack standardized approaches in nursing.
- Existing literature shows no consistent methodology for peer feedback in nursing.
Purpose of the Study:
- To design and implement a standardized, brain science-informed peer feedback program for nurses.
- To enhance nurses' skills and confidence in providing constructive peer feedback.
- To evaluate the program's impact on safety culture and nurse-sensitive quality outcomes.
Main Methods:
- A taskforce developed an innovative, standardized peer feedback program.
- The program incorporated principles from brain science to support nurses' communication skills.
- Implementation focused on improving nurses' ability to speak up effectively.
Main Results:
- Nurses reported increased willingness to provide peer feedback after program implementation.
- Significant improvements were observed in the overall safety culture within the nursing unit.
- Positive changes in nurse-sensitive quality outcomes were documented.
Conclusions:
- A standardized, brain science-based peer feedback program can effectively increase nurses' engagement in feedback.
- The program positively influences nursing safety culture and improves key quality indicators.
- This innovative approach offers a scalable model for enhancing professional communication and practice in nursing.
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