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Exploring user experience (UX) research methods in health professions education.

Michael D Wolcott1, Jacqueline E McLaughlin2

  • 1Workman School of Dental Medicine, High Point University, One University Parkway, High Point, NC 27268, United States; Eshelman School of Pharmacy, The University of North Carolina at Chapel Hill, 301 Pharmacy Lane - Beard Hall 321, Chapel Hill, NC 27599, United States.

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User experience (UX) research methods capture user needs to improve intervention design. Incorporating UX research enhances understanding and co-constructs solutions for better outcomes in health professions education.

Keywords:
Mixed methodsResearch methodsUser centeredUser experienceUser research

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Area of Science:

  • Health Professions Education Research
  • Human-Computer Interaction
  • User-Centered Design

Background:

  • Interventions often exclude user perspectives, limiting effectiveness.
  • User experience (UX) research emerged to understand human-technology interactions.
  • UX methods can describe user needs and the impact of solutions.

Purpose of the Study:

  • To highlight the importance of user perspectives in intervention design.
  • To introduce user experience (UX) research methods for health professions education.
  • To guide researchers in applying UX research effectively.

Main Methods:

  • Defining the target user and formulating clear research questions.
  • Selecting appropriate UX research strategies considering constraints.
  • Employing inclusive data collection techniques and active listening.
  • Utilizing an iterative approach to design and insight compilation.

Main Results:

  • UX research provides deeper insights into user needs and perspectives.
  • It facilitates co-construction of solutions aligned with user experiences.
  • UX methods can inform the design of impactful educational experiences.

Conclusions:

  • Integrating UX research enhances the effectiveness of interventions.
  • UX research supports the design of targeted and impactful solutions in health professions education.
  • Collaboration with users through UX research leads to better outcomes.