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Exploring user experience (UX) research methods in health professions education
Michael D Wolcott1, Jacqueline E McLaughlin2
1Workman School of Dental Medicine, High Point University, One University Parkway, High Point, NC 27268, United States; Eshelman School of Pharmacy, The University of North Carolina at Chapel Hill, 301 Pharmacy Lane - Beard Hall 321, Chapel Hill, NC 27599, United States.
Currents in Pharmacy Teaching & Learning
|December 29, 2023
Summary
User experience (UX) research methods capture user needs to improve intervention design. Incorporating UX research enhances understanding and co-constructs solutions for better outcomes in health professions education.
Area of Science:
- Health Professions Education Research
- Human-Computer Interaction
- User-Centered Design
Background:
- Interventions often exclude user perspectives, limiting effectiveness.
- User experience (UX) research emerged to understand human-technology interactions.
- UX methods can describe user needs and the impact of solutions.
Purpose of the Study:
- To highlight the importance of user perspectives in intervention design.
- To introduce user experience (UX) research methods for health professions education.
- To guide researchers in applying UX research effectively.
Main Methods:
- Defining the target user and formulating clear research questions.
- Selecting appropriate UX research strategies considering constraints.
- Employing inclusive data collection techniques and active listening.
- Utilizing an iterative approach to design and insight compilation.
Main Results:
- UX research provides deeper insights into user needs and perspectives.
- It facilitates co-construction of solutions aligned with user experiences.
- UX methods can inform the design of impactful educational experiences.
Conclusions:
- Integrating UX research enhances the effectiveness of interventions.
- UX research supports the design of targeted and impactful solutions in health professions education.
- Collaboration with users through UX research leads to better outcomes.
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