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Patients, Doctors, and Chatbots.

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  • 1Institute and Policlinic for Occupational Medicine, Environmental Medicine and Prevention Research, University Hospital of Cologne, University of Cologne, Köln (Zollstock), Germany.

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Summary
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Chatbots may significantly alter doctor-patient interactions regarding medical advice, raising ethical questions. Further discourse is needed on integrating artificial intelligence into healthcare responsibly.

Keywords:
ChatGPTchatbotdoctorsethicsmedical advicepatients

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Area of Science:

  • Medical Informatics
  • Human-Computer Interaction
  • Bioethics

Background:

  • The doctor-patient relationship is foundational to healthcare delivery.
  • Medical advice forms a critical component of this relationship.
  • The integration of artificial intelligence, specifically chatbots, presents new dynamics.

Purpose of the Study:

  • To explore the potential impact of chatbots on doctor-patient interactions concerning medical advice.
  • To identify challenges and opportunities presented by chatbots in clinical practice.
  • To stimulate ethical considerations regarding AI in healthcare.

Main Methods:

  • Literature review on AI in healthcare and doctor-patient communication.
  • Analysis of current chatbot capabilities and limitations.
  • Discussion of potential future scenarios and ethical implications.

Main Results:

  • Chatbots introduce novel ways for patients to seek and receive medical information.
  • Significant questions arise for physicians regarding workflow, accountability, and patient trust.
  • The current landscape suggests a need for proactive ethical guidelines.

Conclusions:

  • Chatbot integration into medical advice delivery requires careful consideration.
  • An urgent ethical discourse is necessary to navigate the complexities of human-machine interaction in healthcare.
  • While challenges exist, a balanced approach may foster beneficial outcomes.