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Organizational support and task performance: a multiple mediation model.

Xiaoyuan Chu1, Jingyue Yu1, Alafate Litifu1

  • 1School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China.

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|January 19, 2024
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Summary
This summary is machine-generated.

Organizational support enhances task performance by improving job satisfaction and organizational commitment. These factors sequentially mediate the positive impact of support on employee performance.

Keywords:
auditorsjob satisfactionorganizational commitmentorganizational supporttask performance

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Area of Science:

  • Organizational Psychology
  • Human Resource Management

Background:

  • Organizational support is linked to task performance, but underlying mechanisms require further investigation.
  • Understanding these mechanisms is crucial for developing effective workplace strategies.

Purpose of the Study:

  • To investigate the mediating roles of job satisfaction and organizational commitment in the relationship between organizational support and task performance.
  • To identify potential pathways through which organizational support influences employee performance.

Main Methods:

  • A quantitative survey was administered to 720 participants across 12 audit firms in Beijing.
  • Data were collected using anonymous questionnaires measuring organizational support, task performance, job satisfaction, and organizational commitment.
  • Statistical analysis was performed using SPSS 26.0.

Main Results:

  • Organizational support demonstrated a significant positive association with task performance.
  • Job satisfaction and organizational commitment were found to individually mediate the support-performance link.
  • A serial mediation effect was observed, where organizational support influenced job satisfaction, which in turn affected organizational commitment, ultimately impacting task performance.

Conclusions:

  • Job satisfaction and organizational commitment play a serial mediating role in the organizational support-task performance relationship.
  • This serial mediation pathway offers a practical strategy for organizations to enhance employee task performance.