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Published on: February 13, 2020
Performance management and policy evaluation of information and communication technology graduate program for
1Department of Business Administration, College of Social Sciences, Gangneung-Wonju National University, Jukheon-gil, Gangneung-si, Gwangwon-do, Republic of Korea.
The Information and Telecommunications Technology Program (ITTP) in South Korea focused on quantitative growth, neglecting performance evaluations. This led to missed opportunities for improvement and low stakeholder engagement, hindering mutual benefits.
Area of Science:
- Information and Communications Technology (ICT) Policy
- International Education Programs
- Development Studies
Background:
- The Korean government established the Information and Telecommunications Technology Program (ITTP) as a graduate-level initiative for ICT officers from developing nations.
- The program aimed to foster mutual benefits between Korea and participating countries through educational exchange.
- Concerns exist regarding ITTP's effectiveness in achieving its objectives and ensuring reciprocal advantages.
Purpose of the Study:
- To evaluate the resources and performance of the ITTP from 2006 to 2014.
- To assess the program's alignment with total quality management (TQM) principles.
- To identify factors influencing the program's success and areas for improvement.
Main Methods:
- A unique case analysis was employed, utilizing a total quality management (TQM) framework.
- Evaluation focused on ITTP's resources and performance metrics over an eight-year period (2006-2014).
- Analysis examined student and stakeholder participation, learning outcomes, and program governance.
Main Results:
- ITTP prioritized quantitative expansion, increasing student and alumni numbers and focusing on Korea-centric ICT, policies, and culture.
- Insufficient performance evaluations by the Korean government resulted in weak accountability and unclear program objectives.
- Low stakeholder engagement and missed opportunities for self-improvement were observed, indicating a need for enhanced feedback mechanisms.
Conclusions:
- The ITTP's focus on quantitative growth over qualitative assessment has limited its potential for mutual development.
- Strengthening internal and external evaluation processes is crucial for graduate programs aiming for reciprocal benefits.
- Implementing robust feedback loops is essential for program enhancement and stakeholder satisfaction in international educational initiatives.
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