Examining the benefits, challenges, and drivers of open user innovation in small and medium-sized enterprises...

Recent studies have indicated that many challenges exist in implementing open user innovation in SMEs. As a more advanced paradigm of traditional innovation, open user innovations are developed by users and other stakeholders who share tasks and costs of innovation development and then freely unwrap results. The work presented in this article examines the main factors driving open user innovation in SMEs, operating in industries with low investment in R&D. The work accounts for differences in the economics categorisation of the countries in which the organisations operate in (developing vs developed), and how that impacts various factors related to open user innovation adoption. The findings of this study indicate that differences between Australian and Kuwaiti SMEs exist, in terms of perceptions of success, benefits, challenges, and ease of implementation related to open user innovation. In addition, some differences are observed in the drivers for sensing open user innovation opportunities between the two countries examined.