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Partners in Care: Consumer Experiences With Professional Services.

Evan E Dean1, Kristie Patten2, Winnie Dunn3

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Summary
This summary is machine-generated.

Understanding patient experiences in healthcare and education is crucial for better outcomes. This study identified key factors for positive ("Acknowledges Me" to "Shares Problem Solving") and negative ("Lacks Curiosity" to "Disregards") consumer experiences.

Keywords:
disability healthexperiences with health carepatient satisfaction

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Area of Science:

  • Health Services Research
  • Patient Experience
  • Occupational Therapy

Background:

  • Consumer experience significantly impacts health and education outcomes.
  • Factors influencing positive and negative experiences with care require deeper understanding.
  • Authentic partnerships are essential in professional service delivery.

Purpose of the Study:

  • To explore factors determining positive and negative consumer experiences with health and education services.
  • To understand these experiences from the perspective of service recipients.
  • To identify insights for improving professional practice and patient partnerships.

Main Methods:

  • Qualitative study involving interviews with service recipients, including occupational therapists.
  • Content analysis of interview recordings to identify emergent themes.
  • Exploration of experiences on a continuum from negative to positive interactions.

Main Results:

  • Positive experiences were characterized by themes from "Acknowledges Me" to "Shares Problem Solving."
  • Negative experiences were characterized by themes from "Lacks Curiosity" to "Disregards."
  • Occupational therapists reported "transformational insights" from their own care experiences, influencing their practice.

Conclusions:

  • Findings align with core occupational therapy (OT) constructs.
  • The study advances the understanding of authentic partnerships between service providers and recipients.
  • Identifying specific themes provides actionable insights for enhancing consumer experiences in healthcare and education.