Large-Scale Telemedicine Implementation for Outpatient Clinicians: Results From a Pandemic-Adapted Learning
David Wong1, Israel H Cross, Christian B Ramers
1Author Affiliations: Healthcare Resilience Working Group, U.S. National COVID-19 Response, Office of the Assistant Secretary for Preparedness and Response, U.S. Department of Health and Human Services, Washington, District of Columbia (Drs Wong, Cross, Manteuffel, Hunt, England, and Jolly, and Ms Imtiaz, and Mr Jones, Mr Daly, Ms Yeager, and Ms Riley); Commissioned Corps of the U.S. Public Health Service (Drs Wong, Cross, and Manteuffel, Mr Daly, and Ms Riley); Laura Rodriguez Research Institute - Family Health Centers of San Diego, San Diego, California (Dr Ramers); ECHO Institute, University of New Mexico Health Sciences Center, Albuquerque, New Mexico (Drs Ramers and Struminger, Ms Dezan, and Ms Armistad); Deloitte Consulting, LLP, Arlington, Virginia (Ms Imtiaz and Ms Yeager); Digital Health, University of Washington, Seattle, Washington (Dr Scott); Yes And Leadership, LLC, Alexandria, Virginia (Mr Wagner); Center for Connected Health Policy, Sacramento, California (Ms Kwong and Mr Dizon); Public Health Foundation, Washington, District of Columbia (Ms Lamers and Mr Plotkin); Telehealth Consultant, Aveshka, Inc., Vienna, Virginia (Dr Jolly); Southwest Telehealth Resource Center, Tucson, Arizona (Dr Krupinski); Northeast Telehealth Resource Center, Augusta, Maine (Mr Solomon); Mid-Atlantic Telehealth Resource Center, Charlottesville, Virginia (Dr Wibberly).
None:
Learning collaboratives are seldom used outside of health care quality improvement. We describe a condensed, 10-week learning collaborative ("Telemedicine Hack") that facilitated telemedicine implementation for outpatient clinicians early in the COVID-19 pandemic. Live attendance averaged 1688 participants per session. Of 1005 baseline survey respondents, 57% were clinicians with one-third identifying as from a racial/ethnic minoritized group. Practice characteristics included primary care (71%), rural settings (51%), and community health centers (28%). Of three surveys, a high of 438 (81%) of 540 clinicians had billed ≥1 video-based telemedicine visit. Our learning collaborative "sprint" is a promising model for scaling knowledge during emergencies and addressing health inequities.
Related Concept Videos
01:29Issues And Trends In Healthcare Delivery System
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
01:30Current Trends in Nursing II
01:15Methods of Documentation VI: Case Management Model
For example, a patient with a chronic...
01:30Specialized Care Centers and Settings-II
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
01:26Methods Of Healthcare Delivery System
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
01:27Nursing Clinical Information System
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include: