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Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting

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Published on: June 6, 2020

Power and vulnerability: managing sensitive language in organizational communication.

Patrick G T Healey¹, Prashant Khare¹, Ignacio Castro¹

¹School of Electronic Engineering and Computer Science, Queen Mary University of London, London, United Kingdom.

Frontiers in Psychology

|March 11, 2024

Summary

People in power use less sensitive language. Organizational roles increase scrutiny, making even powerful individuals avoid ethnic, religious, or political words, contrary to common assumptions.

Keywords:

communication dialogue organization politeness power

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Area of Science:

Organizational behavior
Sociolinguistics
Communication studies

Background:

Organizational roles confer power but also increase scrutiny.
This creates a tension regarding the use of sensitive language, with power potentially encouraging its use while scrutiny might inhibit it.

Purpose of the Study:

To investigate how organizational power and scrutiny influence the use of sensitive language in professional communication.
To test divergent predictions about language use in relation to power and accountability.

Main Methods:

Analysis of a large corpus of organizational emails.
Utilized standardized Linguistic Inquiry and Word Count (LIWC) measures.
Examined the frequency of words with ethnic, religious, or political connotations.

Main Results:

Individuals in positions of relative power were approximately three times less likely to use sensitive words compared to their more junior counterparts.
This avoidance of sensitive language was consistent regardless of whether others in the same email exchanges used such language.
The tendency to avoid sensitive words was also independent of the context in which these words were used.

Conclusions:

Organizational responsibilities, particularly the associated scrutiny and accountability, significantly influence communication more than social power.
Results challenge the stereotype that power licenses the use of sensitive language.
Exposure and accountability appear to be key drivers in moderating language choices in professional settings.