Evaluating the Implementation of a Relationship-Centered Communication Training for Connecting With Patients in...

Area of Science:

• Medical Education
• Health Informatics
• Communication Studies

Background:

• Telehealth, particularly virtual visits, has seen increased adoption.
• Healthcare providers require effective communication training for virtual patient interactions.
• Developing patient connection during virtual visits is a key challenge.

Purpose of the Study:

• To describe the implementation and evaluation of a training course, 'Mastering Presence in Virtual Visits'.
• To assess the feasibility, acceptability, and impact of the course on provider behaviors and perceptions.
• To identify provider needs regarding communication strategies in virtual care.

Main Methods:

• Implementation and evaluation of an online, asynchronous course ('Mastering Presence in Virtual Visits').
• Assessment of provider perceptions of barriers, course behaviors, and recommendations.
• Analysis of shifts in provider understanding of virtual visit purpose, patient experience, and connection strategies.

Main Results:

• The course was feasible and acceptable, despite perceived barriers like time constraints and technology issues.
• Providers rated course behaviors as helpful, with 80.7% likely to recommend it.
• The course successfully shifted provider perceptions, emphasizing the importance of connection in virtual visits.

Conclusions:

• Online, asynchronous courses developed in partnership with providers are effective for behavior change in telehealth communication.
• Addressing provider needs for virtual communication strategies through accessible online training is crucial.
• Continued support is necessary for providers to conduct high-quality virtual visits and foster patient connection.