Workforce Engagement for Compassionate Advocacy, Resilience, and Empowerment (WE CARE): An Evidence-Based Wellness
Patricia A Patrician1, Joseph R Travis, Cindy Blackburn
1Author Affiliations: University of Alabama at Birmingham School of Nursing, Birmingham (Drs Patrician, Miltner, and Polancich, Mr Travis, and Mss Blackburn, Carter, Ruffin, and Morson); Department of Health Services Administration, School of Health Professions, University of Alabama at Birmingham, Birmingham (Drs Hall and Meese); Center for Healthcare Management and Leadership, and Office of Wellness, University of Alabama at Birmingham, Birmingham (Dr Meese); Department of Epidemiology, School of Public Health, University of Alabama at Birmingham, Birmingham (Dr Montgomery); and UAB Medical Center, University of Alabama atBirmingham, Birmingham (Dr Stewart).
Abstract:
Poor well-being and burnout among the nursing workforce were heightened by the COVID-19 pandemic. The purpose of this study was to deliver, spread, and sustain an evidence-based wellness program, Workforce Engagement for Compassionate Advocacy, Resilience, and Empowerment (WE CARE), for nurse leaders, staff registered nurses (RNs), and patient care technicians (PCTs) to ameliorate or prevent burnout, promote resilience, and improve the work environment. The program included Community Resiliency Model (CRM) training provided by a certified 6-member wellness team. A baseline and 6-month follow-up survey included measures of well-being, moral distress, burnout, resilience, perceived organizational support (POS), job satisfaction, intent to leave (ITL), and work environment. A total of 4900 inpatient RNs, PCTs, and leaders of a 1207-bed academic medical center in the southeastern United States were analyzed. From baseline (n = 1533) to 6-month follow-up (n = 1457), well-being, moral distress, burnout, job satisfaction, and work environment improved; however, resilience, POS, and ITL did not. Although we have seen some improvements in well-being and mental health indicators, it is still early in the intervention period to have reached a critical mass with the training and other interventions. The mental health and work environment issues among nurses are so complex, no one-size-fits-all intervention can resolve.
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